مدلسازی علل رفتار نابهنجار سازمانی

نوع مقاله: مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت دولتی با گرایش رفتارسازمانی، دانشگاه پیام‌نور

2 استاد -رشته مدیریت دولتی- دانشگاه پیام‌نور شیراز- دانشکده علوم انسانی، ایران.

3 استاد -رشته مدیریت دولتی- دانشگاه پیام‌نور تهران، ایران.

4 دانشیار-رشته مدیریت دولتی- دانشگاه پیام‌نور ساوه- دانشکده علوم انسانی، ایران.

10.22111/jmr.2019.31845.4812

چکیده

     رفتارنابهنجار‌سازمانی، رفتاری داوطلبانه با رویکردی منفی است که موجب کاهش بهره‌وری سازمان می‌شود. هدف پژوهش حاضر که از روش ترکیبی استفاده می‌کند، تبیین (علت‌یابی) رفتارنابهنجار‌سازمانی ابعاد، مولفه‌ها، شاخص‌ها و نحوه ارتباط بین آنها است. پژوهش حاضر، مطالعه‌ای توصیفی از نوع پیمایشی و حجم نمونه آن در بخش کیفی 14 نفر و در بخش کمّی ۳۰۰‌ نفر است. برای سنجش پایایی پرسشنامه‌ تحقیق و اجرای آمار توصیفی از نرم‌افزار SPSS و برای آزمون فرضیه‌های پژوهش از معادلات ساختاری و نرم‌افزارهای AMOS و LISREL استفاده شد. مصاحبه‌های بخش کیفی توسط نرم‌افزار ATLAS و با هدف تبیین رفتارنابهنجار‌سازمانی تحلیل شدند و دو بُعد عوامل‌درونی و عوامل‌بیرونی شناسایی شدند. برای بُعد عوامل‌درونی پنج شاخص‌ و برای بُعد عوامل بیرونی، دو مولفه عوامل‌محیطی و عوامل‌سازمانی شناسایی گشتند که هرکدام به‌ترتیب به 2 و 7 شاخص‌ کاهش یافتند. همچنین، بین عوامل‌محیطی - عوامل‌درونی و عوامل‌محیطی - عوامل‌سازمانی، ارتباط برقرار گشت. یافته‌های بخش کمّی که با هدف میزان تطبیق نظرات مدیران در جامعه هدف صورت گرفت حکایت از عدم ارتباط بین عوامل‌محیطی و عوامل‌درونی و همچنین عدم تایید شاخص‌های مدیریت‌برداشت و فرهنگ‌سازمانی دارد. به‌منظور مدیریت رفتارنابهنجار‌سازمانی، مدیران باید از ابزارهایی نظیر آموزش و مشاوره استفاده کنند و تعهد به رعایت قانون را چه در رفتار خود و چه در سازمان نهادینه گردانند.

کلیدواژه‌ها


عنوان مقاله [English]

Modeling the Causes of Abnormal Organizational Behaviors

نویسندگان [English]

  • Mobin Sadeghi 1
  • Alireza Mooghali 2
  • Mohamadali Sarlak 3
  • Mohammadjavad آozoori 4
1 PHD student of Public Administration/Organizational Behavior at Payame Noor University (PNU)
2 Supervisor- Professor of Public Administration at Payame Noor University. Shiraz. Iran
3 dvisor- Professor of Public Administration at Payame Noor University. Tehran. Iran
4 Advisor - Associate Professor of Public Administration at Payame Noor University. Saveh. Iran
چکیده [English]

Extended Abstract
Abstract
Abnormal Organizational Behaviors (AOB) consider as negative voluntary behaviors, which reduce the productivity of the organization. The purpose of this research, which uses the mixed method, is to explain this kind of behavior and identify its dimensions, components and indicators and their relationship. This research is a descriptive survey, which its statistical sample size is 300. SPSS was used to measure the reliability of the questionnaire and descriptive statistics. Structural equation modeling method and two software (Amos-Lisrel) were used to test research hypotheses. The results obtained from the qualitative section (by using Atlas software) indicated that two dimensions can be identified for AOB: 1. Internal Factors, 2. External Factors. Five indicators were identified for Internal Factors and two components by the name of Environmental Factors and Organizational Factors were identified for External Factors, which each of these components decreased to two and seven indicators, respectively. In addition, there was a relationship between Environmental Factors - Internal Factors and Environmental Factors - Organizational Factors. The results of the quantitative section indicated that there is no relation between Environmental Factors and Internal Factors. In addition, the results did not confirm that Self-Perception and Organizational Culture can be counted as a component. In order to managing AOB, managers should use methods like training and counseling; and they should institutionalize law obedience in both their behavior and their organization.
Introduction
Organizational abnormal behavior is a contemporary concept in the field of behavioral studies, which, due to many economic, social and psychological costs, reduces the organization's productivity and performance. These behaviors include a range of individual, group and organizational traumatic behaviors, such as avoidance, inappropriate performance, physical assault, verbal hostility, sabotage, theft and etc. Most of researches in this field, in the hope of reducing or eliminating abnormal behaviors in organizations, have identified the type of organizational abnormal behaviors and their categorization, but the main problem is finding those causes that lead individuals to abnormal behavior. Therefore, the purpose of this research is to explain (finding causes of) abnormal organizational behavior so that it can be considered how to manage these behaviors and provided a basis for future research.
Case study
Target organization of this research is the plan and budget organization and the reason for choosing it is the managers’ knowledge of that organization with the management concepts.
Materials and Methods
Mixed method was chosen for exploring the research model and studying the appropriate research hypotheses. In the qualitative section, interviews were conducted with 14 top managers of the planning and budget organization in two rounds (roundabouts) inwhich population (managers) were selected purposefully using the Grounded Theroy method and open interviewing techniques; In the quantitative section, using a simulation method, 300 employees of mentioned organization were surveyed by a mixed questionnaire with closed questions, whose validity and reliability were confirmed. Data analysis was performed in the qualitative section with open, axial and selective coding method using Atlas software, and in the quantitative part, the hypotheses were analyzed by descriptive and inferential statistics, Structural Equation Modeling Method, and using AMOS, LISREL and SSPS software.
Discussion and Results
The results of the qualitative section represent two dimensions for organizational abnormal behavior, internal factors and external factors; internal factors decreased into indicators such as personality, Chile ego state, tendency to violence, Self-Perception, and job satisfaction, and external factors were reduced into two components of environmental factors and organizational factors that the environmental factors reduced into indicators such as economic issues and social issues and the organizational factors reduced into indicators such as leadership, structure, EthicalClimate/WorkEthic, stress, conflict, organizational culture and organizational trust. In addition, there were found relationship between environmental factors - internal factors, and environmental factors - organizational factors.
Conclusion
The results of the quantitative part indicate that there is no relation between environmental factors and internal factors, also the rsults could not confirm Self-Perception and organizational cultur as indicators.

کلیدواژه‌ها [English]

  • Abnormal Organizational Behavior
  • Internal Factors
  • External factors
  • Management and Planning Organization
  • Mied-Method Research
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