طراحی نظام انگیزه‏ ی خدمت ‏رسانی عمومی در بخش دولتی ایران با رویکرد خبره محور تفسیری

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت منابع انسانی دانشگاه تربیت مدرس

2 دانشیار مدیریت دانشگاه تربیت مدرس

3 استاد مدیریت دولتی دانشگاه تربیت مدرس

4 استاد مدیریت صنعتی دانشگاه تربیت مدرس

چکیده

غالب مطالب و تئوری‏ها در حوزه انگیزش در محدوده خاصی آزمون شده‏اند و کارایی دارندو پاسخگوی همان بستر هستند و نمی‏توانند همچون نسخه‏ای واحد در سایر کشورها به کار گرفته شوند؛ همین طور است در مورد عومل انگیزاننده کارکنان در بخش دولتی و خصوصی که به دلیل اقتضائات متمایز، عوامل مختلفی در آن دخیل خواهند بود. در این پژوهش پس از مطالعه ادبیات موجود در حوزه انگیزه‏ی خدمت­رسانی عمومی، فهرستی از ابعاداین انگیزه در 8 دسته نسبتاً جامع جمع آوری شد. سپس از میان این عوامل، بر‌اساس نظر غالب اساتید و  پنل 17 نفره از خبرگان (دانشگاهی و اجرایی) دو عامل تمایل به مشارکت در خط‏مشی‏گذاری (جذابیت سیاستگذاری) و تمایل به مشارکت عمومی از فهرست عوامل کنار گذاشته شدند و در نهایت با استفاده از اکثریت آرای صاحب‏نظران و به کمک روش مدلسازی خبره محور تفسیری، مدل مترتب، و بر‌اساس سطح‌بندی شش عامل منتخب طراحی شد. در نظام سلسله مراتبی طراحی شده حکمرانی دموکراتیک در سطح اول، فداکاری و شفقت درسطح دوم، تکلیف مدنی و عدالت اجتماعی در سطح سوم و تعهد به منفعت عمومی در سطح چهارم قرار گرفتند.

کلیدواژه‌ها

عنوان مقاله [English]

Designing Public Service Motivation (PSM) system in the Public Service Concerning Interpretive Expert Oriented Approach

نویسندگان [English]

  • somaye nemati 1
  • Ahmad Ali Khaefelahi 2
  • Hassan Danaeefard 3
  • Adel Azar 4
چکیده [English]

The Most of papers and theories in the field of motivation have been tested and are effective in a certain range and They cannot be used as a single document in other countries; Similarly, the factors motivating employees in the public and private sectors Due to the different requirements of various factors would be involved.
In this study, after studying the existing literature in the field of public service motivation, a comprehensive list of the scale of the incentives were collected in 8 categories. From among these, according to the 17-member panel of experts (academic and administrative), two factors tend to "Willingness to participate in policy-making (interest policy)" and the "desire for public participation" were excluded from the list of factors And finally by the majority of experts and expert-based modeling method of interpretation, resulting model, was designed based on the ranking of the six factors. In a hierarchical system designed to democratic governance, first level, second level of self-sacrifice and compassion, civic duty and social justice at the third and fourth level of commitment to the public interest.

کلیدواژه‌ها [English]

  • Public Service Motivation (PSM)
  • Public sector
  • Interpretive Expert Oriented Approach

مراجع

 
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پژوهش های مدیریت عمومی
دوره 9، شماره 32
تابستان 1395
صفحه 5-25

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