Identifying and Prioritizing the Available Service gaps in Tehran’s hospitals using The CNORIS Standards

Document Type : Research Paper

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Abstract

 The CNORIS standards are the scheme to compensate clinical as well as the other risks. The objective of this study is to identify and prioritize the available service gaps in Tehran’s hospitals using the CNORIS standards.
From the research objective, the current survey is an applied one. From the research approach, this is a descriptive one.Statistical population of this research consist from the staffs’ of governmental hospitals, under the coverage of social security in Tehran.  The instrument for collecting information is questionnaire.In the current study 200 questionnaires were distributed among the staff of the related hospitals. Finally 120 questionnaires were gathered and analyzed.The confirmatory factor analysis, one sample t test and the freedman tests are used as the statistical tests in this research.The results show, except the standards of responding to claims and suggestions, the other standards are not in an appropriate condition.Concerning not that much research is done regarding the topic of this article in our country. It is hoped the results and suggestions of this survey could be utilized by the stakeholders in Iranian hospitals and promote the risk management in them.

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References

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