تبیین الگوی رابطة بین تنیدگی و رفتار شهروندی سازمانی با رویکرد فراتحلیل

نوع مقاله : مقاله پژوهشی

10.22111/jmr.2011.638

چکیده

امروزه ارتقاء و توسعه رفتارهای شهروندی سازمانی، به­عنوان یکی از مهم­ترین اجزاء زیرساخت­های مدیریتی مورد توجه و تاکید فراوان قرار گرفته است. از آنجا که افزایش و بهبود اثربخشی سازمان، همواره یکی از مسائل و دغدغه­های اصلی مدیران است، شناخت رفتارهای شهروندی سازمانی و نیز عوامل مؤثر بر آن می­تواند گامی مهم و مفید در این مسیر به­شمار آید. در این پژوهش با رویکرد فراتحلیل سعی شده است عوامل موثر بر رابطة بین تنیدگی و رفتارهای شهروندی سازمانی مورد شناسایی و بررسی قرار گیرد. نتایج پژوهش نشان می­دهد که عوامل مربوط به ویژگی­های موضوع پژوهش، همچون نگرش پژوهش­گر، شاخص­های متفاوت اندازه­گیری تنیدگی و رفتار شهروندی سازمانی این رابطه را تحت تأثیر قرار داده­ و تعدیل نموده­اند، یعنی نگرش­های متفاوت پژوهشگران و شاخص­های متفاوت اندازه­گیری این دو متغیر، باعث تفاوت در ارتباط بین تنیدگی و رفتار شهروندی سازمانی شده است.  

کلیدواژه‌ها


عنوان مقاله [English]

Explaining Model of the Relationship Between Strain and Organizational Citizenship Behavior: A Meta Analysis

چکیده [English]

Nowadays, one of the most important components of the management is improvement and development of the organizational citizenship behaviors. Identifying and recognition of these behaviors are more important and useful for increasing organizational performance.  In this paper, Meta analysis approach recognizes and explains the effective factors on the relationship between strain and organizational citizenship behaviors. The findings of the research indicate that the characteristics of the subject of study such as: researcher's attitude (theory), different measurement indexes of the strain and OCB influenced and modified this relationship. So that, different researcher's attitudes, different measurement indexes of the strain and OCB make different relations among strain and OCB.

کلیدواژه‌ها [English]

  • strain
  • Organizational Citizenship Behavior
  • Effectiveness
  • Meta analysis
  • mediator factors
منابع فارسی
1-ازکیا، مصطفی و محمود توکلی؛  1385؛ فراتحلیل مطالعات رضایت شغلی در سازمانهای آموزشی؛ نامه علوم اجتماعی؛ شماره 27.
2-خدادادحسینی، سیدحمید، سعید فتحی و شعبان الهی؛ 1386؛ طراحی الگوی تاثیر فناوری اطلاعات بر سنجه­های عملکرد مالی با رویکرد فراتحلیل؛ بررسی­های حسابداری و حسابرسی، شماره 46.
3-دلاور،علی؛ 1385؛ مبانی نظری و عملی پژوهش در علوم انسانی و اجتماعی؛ تهران: انتشارات رشد.
4-فتحی، سعید؛  1386؛ ارائه الگوی رابطه فناوری اطلاعات و عملکرد شرکتهای تجاری: فراتحلیلی بر عوامل اندازه­گیری بهره­وری؛ پایان­نامه دکتری، دانشگاه تربیت مدرس.
 
منابع انگلیسی
1-Beehr, T.A., Jex, S.M., Stacy, B.A. & Murray, M.A., (2000), Work stressors and coworker support as predictors of individual strain and job performance; Journal of Organizational Behavior; Vol. 21, 391-405.
2-Chang, C.H., Johnson, R.E., & Yang, L.Q., (2007), Emotional strain and OCBs: A meta-analysis and review; Work & Stress, Vol. 21(4), 312-332.
3-DiPaola, M, Tarter, C., & Hoy, W.K., (2005), Measuring organizational citizenship in schools: The OCB Scale; In Wayne K. Hoy & Cecil Miskel (Eds.); Leadership and Reform in American Public Schools; Greenwich, CT: Information Age.
4-Dulark, J.A., & Lipsey, M.W., (1991), A practitioner's guide to meta-analysis; American Journal of Community Psychology, Vol.19, pp. 291-332.
5-Glass, G.V., McGaw, B., & smith, M.L., (1981), Meta Analysis in Social research; Beverly Hills, CA: Sage.
6-Hoffman B.J., Blair C.A., Merizc J.P., & Woehr D.J., (2007), Expanding the criterion domain? A quantitative review of the OCB literature; Journal of Applied Psychology, Vol. 92, 555-566.
7-Hunter, J.E., & Schmidt, F.L., (2004), Methods of Meta-Analysis: Correcting error and Bias in research findings; (2nd Ed). Sage Publications: Newbury Park.
8-Jex S.M., (1998), Stress and job performance: theory, research, and implications for managerial practice. Thousand Oaks, CA: Sage.
9-Lambert, S.J., (2000), Added Benefits: the link between work – life benefits and OCB; Academy of management Journal, Vol. 43, 801-815.
10-Lee, K., & Allen, N.J., (2002), OCB and workplace deviance: The role of affect and cognitions; Journal of Applied Psychology, Vol. 87, 131-142.
11-LePine, J.A., Erez, A., & Johnson, D.E., (2002), The nature and dimensionality of organizational citizenship behavior: a critical review and meta-analysis. Journal of Applied Psychology; Vol. 87, 52-65.
12-LePine, J.A., Podsakoff, N.P., & LePine, M.A., (2005), A meta-analytic test of the challenge stressor-hindrance stressor framework: an explanation for inconsistent relationships among stressors and performance; Academy of Management Journal, Vol. 48, 764-775.
13-Mahmood Adam M.A., Daniel Leonard Swanberg., (2001), Factors Affecting Information Technology Usage: A Meta-Analysis of the Empirical Literature; Journal of Organizational Computing and Electronic Commerce, Vol. 11, No. 2.
14-Markoczy, L., & Xin, K., (2005), The Virtues of Omission in Organizational Citizenship Behavior, university of California, goldmark.org/livia.pdf.
15-Martino, V.D., (2003), Relationship between work stress and workplace violence in the health sector; ILO/ICN/WHO/PSI.
16-Organ, D.W., (1988), Organizational citizenship behavior: the good soldier syndrome; Lexington MA: Lexington Books.
17-Orlitzky, M., Frank, L., Schmidt, S., & Rynes, L., (2003), Corporate Social & Financial Performance: A Meta-Analysis, Organizational Studies, Vol. 24(3), 430-441.
18-Peng J.C. & Chiu S.F., (2010), An Integrative Model Linking Feedback Environment and OCB; The Journal of Social Psychology, Vol.150 (6): 582-607.
19- Podsakoff,  P.M., MacKenzie S.B., & Bommer W.H., (1996), Meta-analysis of the relationships between Kerr and Jermier’s substitutes for leadership and employee job attitudes, role perceptions, and performance; Journal of Applied Psychology, Vol.81, 380-399.
20-Podsakoff, N.P., LePine, J.A., & LePine, M.A., (2007), Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: a meta-analysis; Journal of Applied Psychology, Vol. 92, 438-454.
21-Podsakoff P., Mackenzie S., Paine J., Bacharach D., (2000), OCBs: A critical review of the theoretical and empirical Literature and suggestions for future research, Journal of Management, Vol. 26(3), 516-563.
22-Quick, J. C., (1999), Occupational health psychology: historical roots and future directions; Health Psychology; Vol.18, 82-88.
23-Rosenthal R., & Dimatteo M.R., (2001), Meta-Analysis: Recent Developments in Quantitative Methods for Literature Review; Annual Review of Psychology, Vol. 52, 59-82.
24-Scott, W. Richard, (1981), Organizations: Rational, Natural and Open Systems; Prentice-Hall International Corporation.
25-Smith, C.A., Organ, D.W., & Near, J.P., (1983), OCB: Its nature and antecedents; Journal of Applied Psychology, Vol. 68, 653-663.
26-Spector, P.E., (1986), Perceived control by employees: a meta-analysis of studies concerning autonomy & participation at work, Human Relations, Vol. 39, 1005-1016.
27-Van Scotter, J., & Motowidlo, S.J., (1996), Interpersonal facilitation and job dedication as separate facets of contextual performance; Journal of Applied Psychology, Vol. 81, 525-531.
28-Williams L.J., & Anderson, S.E., (1991), Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors; Journal of Management, Vol. 17, 601-617.
29-Wolf, F.M., (1986), Meta-Analysis: Quantitative methods for research synthesis; Sage university papers: Quantitative Applications in the Social Sciences, Vol. 59, No. 07-059.
30-Yang, Baiyin., (2007), Meta-analysis Methods: (chapter 12); Quantitative Research Methods, pp. 202-216.