Keyword Index

A

  • Agreeableness A Review on the Role of Personality Factors in Formation of Silence in Knowledge Personnel [Volume 5, Issue 18, 2012, Pages 65-83]
  • ANP A Model for Evaluating of the IT Firms' Performance Based on the Techniques of BSC, Fuzzy Screening, Fuzzy ANP, and VIKOR [Volume 5, Issue 17, 2012, Pages 51-82]
  • Astan Quds Razavi Central Library Organization Applying QFD to Transform the Voice of Customers in Service Training into Educational Requirements (case study: Astan Quds Razavi Central Library Organization) [Volume 5, Issue 15, 2012, Pages 85-112]
  • Authentic Transformational Leadership (ATL) Investigation on Islamic Factors Formed Authentic Transformational Leadership (ATL) base on Comparison Study between Islamic and Western Issues (By Using Delphi Fuzzy Technique) [Volume 5, Issue 18, 2012, Pages 109-133]

B

  • Bank Brand Resonance: An Application of Keller’s Brand Equity Pyramid for IRAN’s SADERAT Bank [Volume 5, Issue 17, 2012, Pages 121-134]
  • Brand Equity Brand Resonance: An Application of Keller’s Brand Equity Pyramid for IRAN’s SADERAT Bank [Volume 5, Issue 17, 2012, Pages 121-134]
  • Brand Resonance Brand Resonance: An Application of Keller’s Brand Equity Pyramid for IRAN’s SADERAT Bank [Volume 5, Issue 17, 2012, Pages 121-134]
  • BSC A Model for Evaluating of the IT Firms' Performance Based on the Techniques of BSC, Fuzzy Screening, Fuzzy ANP, and VIKOR [Volume 5, Issue 17, 2012, Pages 51-82]
  • Business strategies Human Resource Competencies and Their Relationships with Business and Human Resource Strategies [Volume 5, Issue 17, 2012, Pages 27-49]

C

  • Comparison Study between Islamic and Western Issues Investigation on Islamic Factors Formed Authentic Transformational Leadership (ATL) base on Comparison Study between Islamic and Western Issues (By Using Delphi Fuzzy Technique) [Volume 5, Issue 18, 2012, Pages 109-133]
  • Conscientiousness A Review on the Role of Personality Factors in Formation of Silence in Knowledge Personnel [Volume 5, Issue 18, 2012, Pages 65-83]
  • Credit rating Loan Customers Validation Using Credit Scoring model (Case Study : Sepah Bank Branches Zahedan) [Volume 5, Issue 18, 2012, Pages 135-152]
  • Customer life time value (CLV) Customer Segmentation According to Customer Life Time Value Using Data Mining Based on RFM Model [Volume 5, Issue 15, 2012, Pages 63-84]
  • Customer loyalty Study of Relationship Quality with Customers on Perceived Quality and Customer Loyalty (case of five stare hotels in Mashhad city) [Volume 5, Issue 17, 2012, Pages 83-101]
  • Customer relationship management (CRM) Customer Segmentation According to Customer Life Time Value Using Data Mining Based on RFM Model [Volume 5, Issue 15, 2012, Pages 63-84]
  • Customer Satisfaction Study of Relationship Quality with Customers on Perceived Quality and Customer Loyalty (case of five stare hotels in Mashhad city) [Volume 5, Issue 17, 2012, Pages 83-101]
  • Customer segmentation Customer Segmentation According to Customer Life Time Value Using Data Mining Based on RFM Model [Volume 5, Issue 15, 2012, Pages 63-84]
  • Customer trust Study of Relationship Quality with Customers on Perceived Quality and Customer Loyalty (case of five stare hotels in Mashhad city) [Volume 5, Issue 17, 2012, Pages 83-101]

D

  • Data Envelopment Analysis Improvement of Efficiency Measurement in DEA Model By Applying GRA Technique [Volume 5, Issue 17, 2012, Pages 135-152]
  • Data Envelopment Analysis (DEA) Providing a Model to Evaluate the Efficiency of IT Service Units in Banks Using Data Envelopment Analysis (DEA)(Case study:IT service units in Bank Mellat branches) [Volume 5, Issue 16, 2012, Pages 119-134]
  • Delphi Fuzzy Technique Investigation on Islamic Factors Formed Authentic Transformational Leadership (ATL) base on Comparison Study between Islamic and Western Issues (By Using Delphi Fuzzy Technique) [Volume 5, Issue 18, 2012, Pages 109-133]

E

  • Educational Assessment Applying QFD to Transform the Voice of Customers in Service Training into Educational Requirements (case study: Astan Quds Razavi Central Library Organization) [Volume 5, Issue 15, 2012, Pages 85-112]
  • Electronics Industry A Review on the Relationship between Targeted Organizational Forgetting and Organizational Agility [Volume 5, Issue 17, 2012, Pages 103-120]
  • Empowerment A Review on Relative Factors of Employees Empowerment of SMES [Volume 5, Issue 15, 2012, Pages 113-134]
  • Extraversion A Review on the Role of Personality Factors in Formation of Silence in Knowledge Personnel [Volume 5, Issue 18, 2012, Pages 65-83]

F

  • Formative Strategy Alternative Approaches for Strategy Designing in Uncertain Conditions (An Analytical -Comparative Approach) [Volume 5, Issue 18, 2012, Pages 45-63]
  • Fuzzy approach A Model for Evaluating of the IT Firms' Performance Based on the Techniques of BSC, Fuzzy Screening, Fuzzy ANP, and VIKOR [Volume 5, Issue 17, 2012, Pages 51-82]
  • Fuzzy Cognitive Maps and Mobile Telecommunication Industry A Study of the Relationship between the Factors Affecting ICT Knowledge Workers’ Turnover in Iranian Mobile Telecommunication Industry Using Fuzzy Cognitive Maps Methodology [Volume 5, Issue 18, 2012, Pages 25-44]

G

  • Good Character Investigating the Effect of Managers’ Good Character on Staff’s Organizational Citizenship Behavior (case study: Isfahan University) [Volume 5, Issue 15, 2012, Pages 45-62]

H

  • Honesty Investigating the Effect of Managers’ Good Character on Staff’s Organizational Citizenship Behavior (case study: Isfahan University) [Volume 5, Issue 15, 2012, Pages 45-62]
  • Human resource competencies and Human Resource strategies Human Resource Competencies and Their Relationships with Business and Human Resource Strategies [Volume 5, Issue 17, 2012, Pages 27-49]

I

  • ICT Knowledge Worker A Study of the Relationship between the Factors Affecting ICT Knowledge Workers’ Turnover in Iranian Mobile Telecommunication Industry Using Fuzzy Cognitive Maps Methodology [Volume 5, Issue 18, 2012, Pages 25-44]
  • Information Technology Providing a Model to Evaluate the Efficiency of IT Service Units in Banks Using Data Envelopment Analysis (DEA)(Case study:IT service units in Bank Mellat branches) [Volume 5, Issue 16, 2012, Pages 119-134]
  • Innovation diffusion Experimental Reviewing of the Relationship Between Innovation Distribution and Organizational Confidence and their Effects on Mobile Banking Acceptance [Volume 5, Issue 16, 2012, Pages 65-98]
  • Intellectual Capital The Mediator Role of Learning Process in Relationship Between Intellectual Capital and Organizational Performance [Volume 5, Issue 16, 2012, Pages 135-161]
  • Iran Taxonomy Of Manufacturing Strategies In Iran Case study: Manufacturing Firms in Khorasan Razavi [Volume 5, Issue 16, 2012, Pages 5-21]
  • IT A Model for Evaluating of the IT Firms' Performance Based on the Techniques of BSC, Fuzzy Screening, Fuzzy ANP, and VIKOR [Volume 5, Issue 17, 2012, Pages 51-82]

K

  • K-Means clustering Customer Segmentation According to Customer Life Time Value Using Data Mining Based on RFM Model [Volume 5, Issue 15, 2012, Pages 63-84]
  • Knowledge based Trust Experimental Reviewing of the Relationship Between Innovation Distribution and Organizational Confidence and their Effects on Mobile Banking Acceptance [Volume 5, Issue 16, 2012, Pages 65-98]
  • Knowledge Management The Role of Knowledge Management Components in Predicting the Organizational Health Components (Case Study: Roads and Urban Development Department in Southern Sistan and Balouchestan Province [Volume 5, Issue 18, 2012, Pages 85-108]

L

  • Leadership The Role of Spiritual Leadership in Organizational Identification [Volume 5, Issue 16, 2012, Pages 39-63]

M

  • Malmquist Productivity index Evaluating Productivity Changes of Entire Production Factors for Large Industries in the Provinces of Iran, Using Malmquist Productivity Index [Volume 5, Issue 15, 2012, Pages 135-161]
  • Manufacturing strategy Taxonomy Of Manufacturing Strategies In Iran Case study: Manufacturing Firms in Khorasan Razavi [Volume 5, Issue 16, 2012, Pages 5-21]
  • Mobile banking Experimental Reviewing of the Relationship Between Innovation Distribution and Organizational Confidence and their Effects on Mobile Banking Acceptance [Volume 5, Issue 16, 2012, Pages 65-98]

N

  • Neuroticism A Review on the Role of Personality Factors in Formation of Silence in Knowledge Personnel [Volume 5, Issue 18, 2012, Pages 65-83]

O

  • Organizational Agility A Review on the Relationship between Targeted Organizational Forgetting and Organizational Agility [Volume 5, Issue 17, 2012, Pages 103-120]
  • Organizational Citizenship Behavior Investigating the Effect of Managers’ Good Character on Staff’s Organizational Citizenship Behavior (case study: Isfahan University) [Volume 5, Issue 15, 2012, Pages 45-62]
  • Organizational Citizenship Behavior A Survey on Relationship Between Organizational Citizenship Behavior, Total Quality Management and Performance in Industrial Firms in Tehran Province [Volume 5, Issue 16, 2012, Pages 99-117]
  • Organizational Commitment Explaining the Relationship Between Work Engagement and Organizational Commitment [Volume 5, Issue 16, 2012, Pages 23-38]
  • Organizational Excellence The Role of Knowledge Management Components in Predicting the Organizational Health Components (Case Study: Roads and Urban Development Department in Southern Sistan and Balouchestan Province [Volume 5, Issue 18, 2012, Pages 85-108]
  • Organizational Health The Role of Knowledge Management Components in Predicting the Organizational Health Components (Case Study: Roads and Urban Development Department in Southern Sistan and Balouchestan Province [Volume 5, Issue 18, 2012, Pages 85-108]
  • Organizational Learning Process The Mediator Role of Learning Process in Relationship Between Intellectual Capital and Organizational Performance [Volume 5, Issue 16, 2012, Pages 135-161]
  • Organizational Performance A Survey on Relationship Between Organizational Citizenship Behavior, Total Quality Management and Performance in Industrial Firms in Tehran Province [Volume 5, Issue 16, 2012, Pages 99-117]
  • Organizational Performance The Mediator Role of Learning Process in Relationship Between Intellectual Capital and Organizational Performance [Volume 5, Issue 16, 2012, Pages 135-161]
  • Organizational Trust Experimental Reviewing of the Relationship Between Innovation Distribution and Organizational Confidence and their Effects on Mobile Banking Acceptance [Volume 5, Issue 16, 2012, Pages 65-98]

P

  • Perceived quality Study of Relationship Quality with Customers on Perceived Quality and Customer Loyalty (case of five stare hotels in Mashhad city) [Volume 5, Issue 17, 2012, Pages 83-101]
  • Performance measurement A Model for Evaluating of the IT Firms' Performance Based on the Techniques of BSC, Fuzzy Screening, Fuzzy ANP, and VIKOR [Volume 5, Issue 17, 2012, Pages 51-82]
  • Production objective Taxonomy Of Manufacturing Strategies In Iran Case study: Manufacturing Firms in Khorasan Razavi [Volume 5, Issue 16, 2012, Pages 5-21]
  • Pyramid Model Brand Resonance: An Application of Keller’s Brand Equity Pyramid for IRAN’s SADERAT Bank [Volume 5, Issue 17, 2012, Pages 121-134]

Q

  • Quality Function Deployment model Applying QFD to Transform the Voice of Customers in Service Training into Educational Requirements (case study: Astan Quds Razavi Central Library Organization) [Volume 5, Issue 15, 2012, Pages 85-112]

R

  • Relationship quality with customers Study of Relationship Quality with Customers on Perceived Quality and Customer Loyalty (case of five stare hotels in Mashhad city) [Volume 5, Issue 17, 2012, Pages 83-101]
  • RFM model Customer Segmentation According to Customer Life Time Value Using Data Mining Based on RFM Model [Volume 5, Issue 15, 2012, Pages 63-84]
  • Robust Strategy Alternative Approaches for Strategy Designing in Uncertain Conditions (An Analytical -Comparative Approach) [Volume 5, Issue 18, 2012, Pages 45-63]

S

  • Service quality Providing a Model to Evaluate the Efficiency of IT Service Units in Banks Using Data Envelopment Analysis (DEA)(Case study:IT service units in Bank Mellat branches) [Volume 5, Issue 16, 2012, Pages 119-134]
  • Silence A Review on the Role of Personality Factors in Formation of Silence in Knowledge Personnel [Volume 5, Issue 18, 2012, Pages 65-83]
  • Small and Medium Enterprises Explaining the Model of Human Capital Development for SMEs in Order to Organizational Agility [Volume 5, Issue 15, 2012, Pages 27-44]
  • SMEs A Review on Relative Factors of Employees Empowerment of SMES [Volume 5, Issue 15, 2012, Pages 113-134]
  • Spirituality The Role of Spiritual Leadership in Organizational Identification [Volume 5, Issue 16, 2012, Pages 39-63]
  • Spirituality Designing the model of Spirituality Based Organization in Higher Education System of Iran [Volume 5, Issue 18, 2012, Pages 5-24]
  • Spiritual Leadership The Role of Spiritual Leadership in Organizational Identification [Volume 5, Issue 16, 2012, Pages 39-63]
  • Suppliers Improvement of Efficiency Measurement in DEA Model By Applying GRA Technique [Volume 5, Issue 17, 2012, Pages 135-152]

T

  • Talent Talent Management: Explain, Identify and the Rank Influencing Factors on Recruitment and Retention of Academic talent [Volume 5, Issue 17, 2012, Pages 5-26]
  • Talent Management Talent Management: Explain, Identify and the Rank Influencing Factors on Recruitment and Retention of Academic talent [Volume 5, Issue 17, 2012, Pages 5-26]
  • Talent Recruiting Talent Management: Explain, Identify and the Rank Influencing Factors on Recruitment and Retention of Academic talent [Volume 5, Issue 17, 2012, Pages 5-26]
  • Talent Retention Talent Management: Explain, Identify and the Rank Influencing Factors on Recruitment and Retention of Academic talent [Volume 5, Issue 17, 2012, Pages 5-26]
  • Taxonomy Taxonomy Of Manufacturing Strategies In Iran Case study: Manufacturing Firms in Khorasan Razavi [Volume 5, Issue 16, 2012, Pages 5-21]
  • Technology Acceptance Experimental Reviewing of the Relationship Between Innovation Distribution and Organizational Confidence and their Effects on Mobile Banking Acceptance [Volume 5, Issue 16, 2012, Pages 65-98]
  • Tehran province A Survey on Relationship Between Organizational Citizenship Behavior, Total Quality Management and Performance in Industrial Firms in Tehran Province [Volume 5, Issue 16, 2012, Pages 99-117]
  • Turnover A Study of the Relationship between the Factors Affecting ICT Knowledge Workers’ Turnover in Iranian Mobile Telecommunication Industry Using Fuzzy Cognitive Maps Methodology [Volume 5, Issue 18, 2012, Pages 25-44]

U

  • Uncertainty Alternative Approaches for Strategy Designing in Uncertain Conditions (An Analytical -Comparative Approach) [Volume 5, Issue 18, 2012, Pages 45-63]
  • Universities and higher educations Talent Management: Explain, Identify and the Rank Influencing Factors on Recruitment and Retention of Academic talent [Volume 5, Issue 17, 2012, Pages 5-26]