شناسایی و اولویت‌بندی عوامل بازدارنده ی ارائه ی خدمات الکترونیک

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استادیار گروه مدیریت دانشگاه سیستان و بلوچستان،زاهدان، ایران

2 دانشیار گروه مدیریت دانشگاه سیستان و بلوچستان،زاهدان، ایران

3 کارشناس ارشد مدیریت، دانشگاه سیستان و بلوچستان، زاهدان، ایران

چکیده

وجود دادگاه الکترونیکی با توجه به این‌که بخشی از پروژه دولت الکترونیک است و از منظر برخی صاحب‌نظران پیش‌زمینه وجود دولت الکترونیک موفق است، بسیار مهم و یکی از ارکان اصلی دولت الکترونیک است؛ لذا این پژوهش با هدف شناسایی و اولویت‌بندی عوامل بازدارنده­ی استقرار خدمات  الکترونیک در دادگستری شهرستان بیرجند و ارائه راهکار جهت استقرار موفق آن صورت پذیرفته است. جامعه آماری این تحقیق کارمندان و مدیران دادگستری شهرستان بیرجند و ادارات زیرمجموعه می­باشد که از بین آنان با استفاده از جدول مورگان و فرمول کوکران به روش نمونه‌گیری تصادفی ساده، تعداد 122 نفر به‌عنوان نمونه آماری انتخاب شدند. روش پژوهش از نوع توصیفی – پیمایشی بود؛ پرسشنامه‌های پژوهش به‌صورت محقق ساخته و در کل با 30 گویه در قالب طیف پنچ گزینه‌ای لیکرت بود که پایایی و روایی آن‌ها تائید شد. جهت تجزیه‌وتحلیل داده‌های پرسش‌نامه از نرم‌افزار SPSS و آزمون‌های آماری t و فریدمن استفاده ‌شد. نتایج پژوهش نشان داد که عوامل بازدارنده شش‌گانه به ترتیب اولویت محیطی، انسانی، سازمانی، مدیریتی، فنی و مالی بر استقرار خدمات الکترونیک در دادگستری شهرستان بیرجند تأثیرگذار هستند.

کلیدواژه‌ها


عنوان مقاله [English]

Recognition and Prioritization of Inhibitory Factors of E- Service Deployment

نویسندگان [English]

  • Abdolali Keshtegar 1
  • Mohammad Ghasemi 2
  • Mohammad Rezaie Zohan 3
1 Assistant Professor, Department Of Human Resources Management, Unversity of Sistan and Baluchestan, Zahedan, Iran
2 Associate Professor, Department Of Human Resources Management, Unversity of Sistan and Baluchestan, Zahedan, Iran
3 M.A Student Human Resources Management, Unversity of Sistan and Baluchestan, Zahedan, Iran
چکیده [English]

Extended Abstract
Information and communication technology contributes to increasing the efficiency and effectiveness of the business. One of the most basic applications of information and communication technology is to use it to create a transformation in the functional structure of governments. Creating e-government is the first step in developing technology and publicizing it. The e-government is a way for governments to use information technology and other new technologies that provide individuals with the necessary facilities to access government information and services appropriately, improve their quality and provide broad opportunities for participation in democratic processes and symbols. Undoubtedly, the role of electronic communication in Judicial system is uncontrollable for controlling legal costs, saving time, improving judicial administration and planning in determining strategies through surveying, monitoring and transparency of performance. The electronic court is the court in which the association with the witnesses and the reader and the requesting yes can be virtual. The existence of an electronic court, as part of an e-government project, is, from the point of view of some experts, the starting point and the background of the existence of a successful e-government, a very important and an essential element of e-government; the electronic court is a court in which even one paper It is not used and it has a workflow management system that automatically refers to the employee after the work is done. The electronic court has features such as time and cost saving, transparency, and legal information for citizens, which include legal advice, citizen forms through the network, electronic complaints, citizen electronic guidance through the Internet and electronic services. It also mitigates corruption as it does with the electronic city through transparency.
Case Study
The statistical community of this research has formed by staffs and administrators of justice of Birjand and subsidiary offices that have university education. The number of the community is equal to 188 individuals. In the present research, in order to determine the size of the sample, it has used the table of Morgan and Cochrane formula with the error coefficient of 0.05 and by the simple random sampling method, the number of 122 individuals were in the process of the research as sample.
Materials and Methods
The research has done as survey-descriptive method and it is kind of applied research. In order to calculate the validity, it has used Cronbach alpha test by using SPSS software. The value of Cronbach alpha for all of the components as well as the total of the questionnaire, the desirable amount is (above 0.7), where it confirms the validity of the questionnaire for variables and the general questionnaire. In order to assess the validity of the questionnaire of managers and certified staffs' experiences and ultimately with the help of the relevant teachers in terms of formal and content, the number of 30 questions were confirmed. In order to identify the factors and preventive indicators in the deployment of e-services in judicial justice of Birjand after studying the history and the research in this respect, the list of provided factors and indicators in previous research has extracted. Then, with consideration the comment of managers and experts in the field of studying and the supervisor, the extracted indicators have classified into six overall areas. In order to achieve the ultimate factors and indicators in this case study, which means the Justice of Birjand, the extractive factors and indicators in the form of the questionnaire have given to the staffs and administrators of justice of Birjand. With the completion of the questionnaires, the comments of 122 individuals have obtained as the members of the research community in relation to the extent of the importance of influencing factors and preventive indicators establishment of e-services in the judicial justice of Birjand. To this purpose, it has used five Likert Spectra. In order to achieve the ultimate factors and indicators, it has used single sample t-test.
Discussion and Results
Based on the results, prioritizing the preventive factors and effective indicators of learning and the establishment of the e-services in judicial justice of Birjand are as follows: environmental preventive factors, human preventive factors, organizational preventive factors, managerial preventive factors, technical preventive factors, financial preventive factors. The results of the research show that the most important preventive factors in the deployment of e-services in judicial justice of Birjand is environmental preventive factors, which is essential to be removed these preventive factors for the successful deployment of e-services of the judicial. These preventive factors due to the nature of their underlying need to collaborate and coordinate the various government departments for elimination.
Conclusion
In order to resolve the problem of low speed of Internet and bandwidth capacity as well as the creation of an integrated network, it requires the custodians of these tasks to increase the speed and the quality of the Internet for better utilization of the judicial e-services. By providing high capacity of Internet bandwidth and increasing the speed as well as updating the telecommunication equipment and removing the current constraints and providing the field of successful deployment. Qualitative and quantitative expansion of Internet services' centers and relationship networks will help in this regard increasingly.

کلیدواژه‌ها [English]

  • E-government
  • Learning of E-services
  • Judiciary
  • E-service Deployment
  • E-court
1- Akesson,  M., Skalen E., E-government and service orientation: gaps between theory and practice, Internation Journal of Public sector Management، Vol 20.  No . 1.  Pp:74-92, 2008.

2- Akhavan, M. Ali mohammadlou, M. Habibi, the causes of success and failure of your information technology projects in the country, Journal of the managers in the industry, - شماره 17 ،دوره 27 ، ص 4-45 ، 1387 . - No. 17 , Volume 27 , pp. 4-45 , 2008. (In Persian).

3- Alidosti, S. An electron state : عوامل موثر بر کاربرد فناور ی اطلاعات درسازمانها ی دولت ی ، موسسه عال ی آموزش و پژوهش مد ی ر ی ت و برنامه ر ی ز ی ،چاپ اول، 1384 . Factors affecting the information technology Drsazmanha the government, institutions of higher education and research in the fashion of the patient and the application of, first edition, 2005. (In Persian).

4- Bateni, A. Yazdanshenas, M. ، نگاهی به فرآیند شکل گیری دولت الکترونیک و چالش ‌ های فراروی آن ، مجله فقه و حقوق، شماره 9 :94-59 ، 1385. Take a look at the formation of e-government and the challenges facing it, the Journal of Law and Jurisprudence, 9: 94-59, 2006. (In Persian).

5-Bridges, E-Ready  for What? E-Readiness  in Developing Countries: Current Status and Respects Toward the Millennium Development Goals,2005.

6- Carrington, P. D., Technology and Civil Litigation in the United States in the Twenty-First Century,  Ius Gentium: Comparative Perspectives on Law and Justice, Vol 15, pp 49-65, 2012.

7- Ebrahim, Z., Irani, Z., E-government adoption: architecture and barriers, Business  Process  Management Journal , Vol.  11  Iss.  5 Pp: 589 -611, 2005.

8- Elahi, Sh. Abdi, B. Danayifard, H, ACCEPTANCE eGovernment one in the thigh fever Yi of the variables of the individual, organizational and social concern in ACCEPTANCE technology, fashion vision of the of the State of Issue 1, p. 41-67 , 2010. (In Persian).

9-قربانی ‌ زاد و . Ghorbanizadeh, W.R. Rodsaz, H. Abaspour, J.  Meta-analysis of barriers to establishment of e-government in Iran , Journal of Information Technology Management Studies, Vol. 8 , 1-32 , Summer 2014. (In Persian).

10-Gilbert , D., Balestrini, P., Littleboy, D., Barriers and benefits in the adoption of E-government, International Journal of Public Secto Management،vol. 17،Iss. 4،Pp:286-301, 2004.

11-Gronlund, A., Electronic Government:Design, Application and Management, Idea Group publishing, 2002.

12- Habibi ‌ dargah, B. Virtual Communication and Electronic Independence of Attorneys at Law , Quarterly Appeals, Seventh Number, 294 Pages, 2015. (In Persian).

13- Heeks, R., E-Government in Africa: promise and practice,  working paper, No.  13, is dpm, university of Manchester, Manchester , 2002.

14- Hill, Jennifer E., The Future of Electronic Contracts in a International Sales :Gaps and Natural Remedies under the United Nations Convention on Contracts for Sale of Goods, Northwestern Journal of Technology and Intellectual Property, Vol.2, Number 1, pp.1-34, Fall, 2003.

15- Jalali, A. ، دولت الکترون ی ک در ا ی ران ، دوم ی ن کنفرانس شهر الکترون ی ک ی ، روزنامه همشهر ی ،ص An electron state in the thigh, the second city of electrons through a conference, the Citizen newspaper, p. 4 ، 1390 . 4 , 2011. (In Persian).

16- Jalali, A. Zare, A. Amiri, B. Experience some selected countries in the peak of the implementation of e-commerce through a series of articles three of the same of the e-commerce through a deputy planning the day and Economic Affairs of Ministry of Commerce of the company publishing businesses , First Edition, 2005. (In Persian).

17- Kazemi, M. Fayazi, M. Mirzadeh, M. چالش ‌ ها ی استقرار دولت الکترون ی ک در ادارت دولت ی ، Challenges of an electron state in the government departments, فصلنامه پژوهش ‌ ها ی مد ی ر ی ت،سال Journal of the managers of the year اول،شماره 2 ،دوره 3 ،ص 185-205 ، 1387 . First, Issue 2 , Volume 3 , pp. 185-205 , 2008. (In Persian).

18- Lam, W., Barriers to e-government integration, Journal of Enterprise Information Management، Vol.  18  Iss. 5 Pp:5-11, 2005.

19- Mehrafshan, A ، دادرس ی مجاز ی ، مفهوم ی نو ی ن در عدالت قضا یی ، مطالعات فقه و حقوق اسلام ی ، سال 3 ، شماره 5 ، صفحات 119 – 147 ،.  The judge allowed the concept of these new judicial justice, studies of Islamic law and jurisprudence, Volume 3, Issue 5, Pages 119-147, 1390 . 2011. (In Persian).

20- Memarzadeh, Sarfaraz, Gh. Mehrzad, Y. Hajizadeh, M. Court of electrons through a basic necessity of an electron in the city, the first city of the same of the national aspirations of the hip, the light, the light of Islamic Azad University, ۱۳۹۰ . 2011. (In Persian).

21-مقدسی ع . Moghadasi, A. Obstacles and Solutions for the Formation of Electronic Government in Iran , Management and Development Quarterly, No. 22 , pp. 43-83, 2004. (In Persian).

22- Rezaei, H. Davari, A. E-government, devise magazine, Issue 146: 17-22, 2004. (In Persian).

23- Sardari, A. Ned's process has grown in the state of an electron and the future strategies of journalist in Iran, fashion vision of the patient, شماره 30 : 200-181 ، 1388. No. 30 : 200-181 , 2009. (In Persian).

24- Schwester,  R W., Examining the Barriers to e-Government Adoption, Electronic Journal of e-Government، Vol 7.  Issue 1 Pp: 113 – 122, 2009.

25- Shabani, M. A comparison of the traditional and the study of electron Court of Justice or the slides, publisher of Justice or the slide, or the slide, 1387 . 2008. (In Persian).

26- Shams, ع . A. ،  نظر ی بر پ ی امدها ی دولت الکترون ی ک با نگرش مد ی ر ی ت ی - حقوق ی ، (C) the terms of the consequences of an electron state of the patient's fashion with attitude - legal, موسسه عال ی آموزش وپژوهش مد ی ر ی ت وبرنامه ر ی ز ی ،چاپ اول، 1385 . Fashion Research Institute of the excellent training of the program on the day of, first edition, 2006. (In Persian).

27-Tino, S., E-Government in developing countries : Experiences from sub-Saharan Africa, Vol.11, No.14, pp. 118–127, 2009.

28-Wahyudi, Ishak. A., Moving toward Indonesian ehttp://www. Egov .thaigov .net /government, Information system center, November 2001.