بررسی تأثیر عدالت زبانی مدیران سازمان‌های دولتی بر سرمایه اجتماعی با میانجی‌گری اعتماد عمومی (مورد مطالعه: ادارات کل استان خراسان جنوبی)

نوع مقاله: مقاله پژوهشی

نویسندگان

1 استادیار دانشکده مدیریت و اقتصاد دانشگاه سیستان و بلوچستان

2 مربی دانشگاه آزاد اسلامی خراسان جنوبی

3 کارشناس ارشد مدیریت دولتی دانشگاه سیستان و بلوچستان

چکیده

عدالت زبانی یکی از مفاهیم نو­ظهور در حوزه­ی عدالت اجتماعی و سازمانی است. این مفهوم بر ضرورت رعایت عدالت در کلیه­ی ابرازات کلامی و زبانی تأکید می­نماید. وقتی که شهروندان حضور عدالت را در گفتار و کردار مدیران دولتی جامعه خویش درک نکنند، اعتماد آن­ها نسبت به مدیران دولتی کاهش پیدا می­کند و بتع آن سرمایه اجتماعی کاهش می­یابد. براین اساس، این تحقیق به بررسی تأثیر عدالت زبانی مدیران سازمان­های دولتی بر سرمایه اجتماعی با میانجی­گری اعتماد عمومی می­پردازد. جامعه آماری تحقیق شامل 26 اداره کل استان خراسان جنوبی، که در مجموع شامل 2750 نفر از کارکنان رسمی و پیمانی است، می­باشد. بر­اساس جدول مورگان و روش نمونه­گیری تصادفی طبقه­ای، 338 نفر به عنوان نمونه انتخاب شدند. روایی محتوای پرسشنامه­ها براساس نظر خبرگان تأیید و پایایی پرسشنامه­های عدالت زبانی، سرمایه اجتماعی و اعتماد عمومی بر اساس ضریب آلفای کرونباخ به ترتیب 929/0، 950/0 و 9/0 بدست آمد. نتایج تحلیل داده­ها نشان داد تأثیر مستقیم عدالت زبانی بر سرمایه اجتماعی برابر با 917/0 و تأثیر غیرمستقیم آن به واسطه­ی متغیر میانجی اعتماد عمومی برابر با 120/0 است. با توجه به این نتایج، مدیران سازمان­های دولتی می­توانند با رعایت عدالت زبانی در سازمان و تقویت اعتماد عمومی، سرمایه اجتماعی سازمانی را ارتقا دهند.

کلیدواژه‌ها


عنوان مقاله [English]

A Study of the Effect of Linguistic Justice of Organization's Managers on Social Capital by Intermediate Variable of the Trust Mediation (case study : Administration of South Khorasan province)

نویسندگان [English]

  • Abdolmajid Imani 1
  • Monire Saleh Nia 2
  • Fateme Mohammadi 3
چکیده [English]

Extended Abstract
Linguistic Justice is one of the emerging concepts in the field of social justice and organization justice. This concept emphasized on the necessity of having justice on in all Verbal and Linguistic tools. When the citizens do not understand the existence of justice in the words and manners of governmental managers of their own societies, They trust of the public managers will reduce and that social capital will reduce too. Accordingly, this research studies on the effect of linguistic justice of managers of governmental agencies on social capital brokered deals with public trust. Statistical Society of research includes the 26 Directorate of General of South Khorasan province, with a total of 2750 employees is the official contract that according to Morgan and disproportionate stratified random sampling, 338 samples were selected. Content validity of Questionnaires According to The experts confirmed the reliability of the questionnaire of linguistic justice, social capital and public trust based on Cronbach's alpha coefficient, respectively were 0.929, 0.950 and 0.9; The results showed a direct impact on social capital of linguistic justice was equal to 0.917 and in indirect impact due to public confidence mediator is equal to 0.120. Based on these results, managers of governmental organizations can improve the social capital of organizations by having linguistic justice in organizations and strengthen public confidence in the organization.
Introduction
Due to the inclusive and comprehensive roles of organization in social life and the use of sentences, expressions and specific vocabulary, the role of justice in the form of a new concept of linguistic justice is clearer than ever.
Modern organizations are miniature of society and justice in their language is as the justice in society (Pourezzat and Alvani, 1383: 6). This concept as one of the most controversial aspects of justice is among the many factors that affect the public confidence. According to Denhart 2 (1999) a lot of people do not trust the government; because they believe that governments do not perform well.
Hence, governments are trying to improve this reliability through increasing the efficiency, accountability, transparency and justice. On the other hand, according to Putnam 3 (2000), social capital 4 deals essentially with confidence. Leading a relationship to the engagement, and for a person who wants to establish successful relationship with the network, trust is essential.
Public trust 5, as a social capital is the basis of many interactions and everyday practices in human societies both in interpersonal and social relationships between groups. In most communities, due to a combination of factors such as the lack of social capital, the confidence in the government and the subsidiaries are dropped down. (Gharekhani et al., 1393: 941-940)
Given that organization is a social system that its life and sustainability depends on a strong link between its constituent elements, perceiving the injustices has a harmful effect on the mood of social work because it affects the efforts of human resources and employee motivation (Syd javadin et al., 1387: 55).
Therefore, with the development of linguistic justice, public administrators’ language of flattery, humiliation and weakness will be refined in speech and the possibility of domination and hegemony is reduced so that the nature of domination and abuse of power, never overtly and covertly, present in run. (Pourezzat, 1390: 142.
Public confidence in the government, on the other hand, is important for directors, employees and agents of the political system because for supporting the development and implementation of public policy as well as effective cooperation and participation of citizens, it plays a central role(Gharekhani et al., 1393: 941).Public confidence could be enhanced when the authorities of integrity show honesty and ethics (Wart & Vanwart, 2012).
Although a lot of research in the context of public trust and social capital in organizations and government agencies has been done in our country, but about the language of justice and the impact of its dimensions on the research variables was found any by researchers.
Hence, given the critical impotance of linguistic justice, administrators of sgovernment agencies and the special position of trust in government research of this field help us in pursuit of a comprehensive approach and the promotion of social capital in the government agencies. Therefore, it is felt that whether the language justice of administrators of government agencies has a meaningful effect on social capital. In addition, whether the public trust can be effective as a mediator between the language justice and social capital?
Research  Methodology
The current study, in terms of functional goal and the collecting data is a descriptive research and a field study and in terms of the relationship between the variables is reasonable. Research method is also of survey kind.
Considering that in this study, researcher sought to examine the impact of linguistic justice of administrators of government agencies on public trust is with the social capital intermediary, all 26 employees of the Directorate General of South Khorasan province were selected as the population of this study. The sample has been set by Morgan table and the statistical sampling method based on the volume of each offices .Also in this study a questionnaire was used to collect data.
Reliability of linguistic justice, social capital and public confidence questionnaire was established using Cronbach's alpha coefficient 929/0, 950/0, 9.0 respectively. To analyze the research results, the software SPSS and AMOS were used.
Discussion and conclusion
In this study, the impact of linguistic justice of managers of government agencies on social capital based on the public confidence was investigated. According to the results of the first hypothesis, it was found that a significant positive impact on social capital is resulted from the linguistic justice.Based on these results, taking steps to promote fairness of linguistic justice in government agencies is the most important way that helps managers promote the social capital in their organization in addition to the benefits of linguistic justice. On the other hand, judgments about the fairness of the organizations have influence on the attitudes such as the legitimacy of authority in the organization. In addition, when people feel that the outcomes and organizational practices are unfair, may have worse performance and fail in doing consequential behaviors in organizations and it is less likely that obey the decisions of authority and therefore show more protest reactions. The perceived lack of fairness in the workplace, in deed is one of the main factors affecting aggressive behavior. These behaviors undermined the creation and development of social capital in organizations.
According to the results of the second hypothesis, it was found that there is a significant and positive impact on public confidence linguistic justice. In fact, the language of justice is of the major causes of public trust. In any society, public confidence is so closely related to justice. The lack of language of flattery, discriminatory and humiliating and urging people to avoid them just adds the capacity of linguistic justice development and consequently it just adds to express behaviors. Also respect to the right pivot in the words of managers leads to the attraction of citizens' trust.
According to the results of the third hypothesis, the relationship between public trust and social capital has been approved. Such a consequence is a logical conclusion.
As a result many studies, including Fokoyama, 2005; Donoghue & Tranter, 2012 and Sadeghian et al 1393, has shown that if the relations among members is highly trusted their desire for social exchange and cooperation increases. One could imagine that public trust and social capital reinforce each other. Social capital often creates relationships of trust and trust in turn leads to the formation of social capital. As government agencies are closely linked to citizens, the proper management of this connection leads to the management of public confidence as one of the most important social capital besides the economic capital. 
Finally, according to the last hypothesis results, Public Trust as mediator in the relationship between Linguistic Justice and Social capital has some impacts. in the other words, the existence of Public Trust can improve the impact of Linguistic Justice on Social capital.

کلیدواژه‌ها [English]

  • Linguistic Justice
  • Social Capital
  • public trust
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